FLORACULTURED
Terms of Service & Privacy Policy
Terms of Service
1. Introduction
Welcome to Floracultured! These Terms of Service govern your use of our floral delivery and event services, including our website, mobile applications, and any related services (collectively referred to as the "Services"). By using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
2. Description of Services
Floracultured provides floral delivery and event services, including but not limited to flower arrangements, bouquet deliveries, event floral designs, and consultations.
3. Orders and Payment
- Placing Orders: Orders can be placed through our website, mobile applications, or by contacting us directly.
- Payment: Payment for services must be made in full at the time of placing the order. We accept various payment methods, including credit/debit cards, PayPal, and other electronic payment options.
- Cancellation: Each floral order is custom and as such, may not be able to be canceled. Please do reach out with any requested changes to your order and we will do our best to provide you with satisfactory options.
4. Delivery
- Delivery Area: We offer delivery services within a specified geographic area. Please check our website or contact us to confirm if we deliver to your location.
- Delivery Times: We strive to deliver orders within the specified timeframe; however, delivery times may vary depending on factors such as weather conditions and order volume.
- Recipient Availability: It is the responsibility of the recipient to be available at the specified delivery address to receive the order. If the recipient is not available, we may leave the delivery at a safe location or with a neighbor, unless otherwise instructed by the sender. There may be a re-delivery charge if multiple trips are required to safely deliver your item, or item may be unable to be delivered. It is not preferred to leave delicate floral items outside.
5. Substitutions
- Product Substitutions: In the event that certain flowers or products are unavailable, we reserve the right to substitute them with items of equal or greater value.
6. Events
- Consultations: We offer event consultations to discuss floral design preferences, themes, and other details. Consultations may be subject to additional fees.
- Event Setup: We will deliver and set up floral arrangements at the specified event location at the agreed-upon time.
- Event Changes: Any changes to event details (date, time, location, etc.) must be communicated to us as soon as possible. Additional charges may apply for changes made after a certain point.
7. Intellectual Property
All content included in our Services, such as text, graphics, logos, images, and software, is the property of Floracultured or its licensors and is protected by copyright and other intellectual property laws.
8. Limitation of Liability
Floracultured shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use of the Services or any products or services purchased through the Services.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of local and federal/international laws, without regard to its conflict of law principles.
10. Changes to Terms
Floracultured reserves the right to modify or revise these Terms of Service at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.
11. Contact Us
If you have any questions or concerns about these Terms of Service, please contact via the Floracultured website inquiry option.
Privacy Policy
This Privacy Policy explains how Floracultured collects, uses, shares, and protects your personal information when you use our floral delivery and event services, including our website, mobile applications, and any related services (collectively referred to as the "Services"). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
- Personal Information: When you use our Services, we may collect personal information such as your name, email address, phone number, delivery address, payment information, and any other information you provide to us.
- Usage Information: We may also collect information about your usage of our Services, including your interactions with our website and mobile applications, IP address, browser type, device identifiers, and other similar data.
- Cookies: We may use cookies and similar tracking technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings, but please note that disabling cookies may limit your ability to use certain features of our Services.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfill orders for our floral delivery and event services.
- To communicate with you about your orders, appointments, and inquiries.
- To provide customer support and respond to your requests.
- To improve and optimize our Services, including our website and mobile applications.
- To send promotional offers, marketing communications, and other updates about our products and services.
- To prevent fraud and ensure the security of our Services.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers and business partners who assist us in providing our Services, such as delivery couriers, payment processors, and IT service providers.
- With your consent or at your direction, such as when you choose to share your information with a third-party vendor for a special promotion or offer.
- In response to legal process or a request from law enforcement or government authorities.
- In connection with a merger, acquisition, or sale of all or a portion of our business assets.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Your Rights and Choices
- Access and Correction: You may request access to and correction of your personal information held by Floracultured.
- Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in the communication or contacting us directly.
- Cookies: You can control cookies through your browser settings or by using opt-out mechanisms provided by third-party analytics and advertising services.
6. Data Security
We take reasonable measures to protect the security of your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe that we may have collected personal information from a child under the age of 13, please contact us immediately.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [Your Contact Information].
Thank you for trusting Floracultured with your personal information. We are committed to protecting your privacy and providing you with a positive experience when using our Services.